Introduction
SaskShield Home Inspections (“SaskShield,” “we,” “us,” or “our”) is a division of SaskShield Consulting Corporation, based in Saskatoon, Saskatchewan. We are committed to protecting the privacy of every client and visitor who engages with our services or website.
This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it secure. It is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our website or requesting an inspection, you consent to the practices described below.
Accountability and Privacy Officer
SaskShield is accountable for the personal information under its control. We have designated a Privacy Officer who is responsible for our compliance with PIPEDA and this Privacy Policy.
Privacy Officer
SaskShield Home Inspections
Email: info@saskshield.com
Phone: 639-318-9747
Consent
We collect, use, and disclose your personal information only with your knowledge and consent, except where required or permitted by law. By submitting a contact form, requesting an inspection, or otherwise providing your information to us, you consent to its collection and use for the purposes described in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. Withdrawing consent may affect our ability to provide certain services to you.
Information We Collect
We may collect the following types of information:
- Contact details such as your name, email address, phone number, and property address submitted through our contact form or by direct communication.
- Service details such as the type of inspection requested and any notes you provide about the property.
- Technical information such as browser type, device, and general usage data collected automatically when you visit our website.
How We Use Information
The information we collect is used to:
- Respond to inquiries and schedule home inspections.
- Prepare, deliver, and discuss inspection reports.
- Send appointment confirmations, updates, and follow-ups.
- Improve our website, services, and overall client experience.
- Comply with applicable legal and professional obligations.
We do not sell or rent your personal information to any third party.
Email and Communication
When you submit a request through our contact form, your details are emailed to info@saskshield.com so our team can follow up. You will also receive an automated confirmation email acknowledging your submission.
Transactional emails (such as confirmations and inspection correspondence) are sent from our verified sending domain. You may unsubscribe from non-essential communications at any time using the link provided in those messages.
Data Protection
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. Information is stored on secure, access-controlled platforms.
Retention of Personal Information
We retain personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law and our professional obligations:
- Inspection records and reports: retained for a minimum of seven (7) years from the inspection date to support professional liability and regulatory requirements.
- Contact form submissions and inquiry correspondence: retained for up to two (2) years from the date of last contact.
- Website analytics and technical logs: retained in aggregate or anonymized form only.
When personal information is no longer required, it is securely destroyed, erased, or anonymized.
Your Rights: Access, Correction, and Withdrawal
Under PIPEDA, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of personal information that is inaccurate or incomplete.
- Withdraw your consent to our continued collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
- Be informed of the existence, use, and disclosure of your personal information.
To exercise any of these rights, please contact our Privacy Officer at info@saskshield.com. We will respond to verified requests within thirty (30) days. We may ask you to verify your identity before processing a request.
Data Breach Notification
In the event of a breach of security safeguards involving personal information under our control that creates a real risk of significant harm to an affected individual, we will:
- Notify the affected individual(s) as soon as feasible.
- Report the breach to the Office of the Privacy Commissioner of Canada as required by PIPEDA.
- Maintain a record of the breach in accordance with applicable regulations.
Third-Party Services
We rely on trusted third-party providers to operate our website, deliver email, and host data. These providers are bound by their own privacy and security obligations and only process information on our behalf for the purposes described in this policy.
Cookies and Website Analytics
Our website may use cookies and similar technologies to remember preferences and understand how visitors use the site. Aggregate analytics data helps us improve performance and content. You can control or disable cookies through your browser settings; some parts of the site may not function as intended if cookies are disabled.
Questions, Concerns, and Complaints
If you have questions about this Privacy Policy or wish to make a complaint about how your personal information has been handled, please contact our Privacy Officer first:
SaskShield Home Inspections — Privacy Officer
Saskatoon, Saskatchewan
Email: info@saskshield.com
Phone: 639-318-9747
We will investigate all complaints and respond in a timely manner. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes to our services, technology, or legal requirements.
Updated versions will be posted on this page.